Refund policy

30-day returns

You may request a return within 30 days after your order is delivered. To be eligible, the item must be returned in the same condition in which it was received, unworn and unused, with any original tags, and with proof of purchase (worn to try on is fine).

Vintage and secondhand items may show age or wear. We photograph and describe known condition issues on each product page. Please review the listing and measurements before purchasing.

Starting a return

Email jack@oaks.clothing with your order number and the item you would like to return. If the return is accepted, we will send return instructions and a return shipping label. Items sent back without prior authorization will not be accepted.

Approved returns should be sent to:

Oaks
1015 W Kirkland Ave
Nashville, TN 37216
United States

Return shipping

Oaks covers return shipping when an item arrives damaged, is incorrect, or is materially different from its listing. For other approved returns, return shipping is the customer's responsibility. Any applicable return-shipping cost will be confirmed before the item is sent back. Original shipping charges, if any, are not refundable.

Damages and order issues

Inspect your order when it arrives. If an item is damaged, incorrect, or materially different from its listing, email jack@oaks.clothing promptly with your order number and photographs so we can make it right.

Exceptions

Gift cards are final sale and cannot be returned.

Exchanges

Because most Oaks pieces are one of one, direct exchanges are not available. The fastest option is to return the original item and place a separate order for another available item.

Refunds

We will notify you after we receive and inspect your return. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund. If more than 15 business days have passed since approval, email jack@oaks.clothing.